After disconnecting from Bluetooth device, if still no audio follow the remaining steps: If you don't want your audio to go through the bluetooth speakers, please disconnect this device.

If connected, audio will go through the bluetooth device - make sure your bluetooth device is powered on and not muted. To check, please go to Home Page → Settings → Controllers & Bluetooth devices → (find your device) → see if it reads 'paired'/'connected' below the device name.

Check the Audio Settings on your Amazon Fire TV or Fire Stick Bluetooth Speakers: Please check if a bluetooth audio device (speaker, headset, soundbar, etc.) is paired with your device. Step 4 - Troubleshooting audio on Fire TV: Update your software: Updating your device to the latest release of software ensures that all bugs/errors in previous versions are fixed and you get the optimal experience. Step 3 - Faulty HDMI port Try changing the port of the fire stick device If there is only one HDMI port, try connecting to another TV to check if it is working. Verify the television and/or receiver volume is at an audible level and not muted Restart all devices and try step 1 If still no audio, please troubleshoot TV and external devices by themselves, this is only a Fire TV troubleshooting guide. Step 2 - Loose Physical Connections Double check all your external devices are plugged in properly and all the devices are powered on. If you hear audio natively on your TV or from the external device, move to step 3. This step is just to make sure all your external equipment (if any) are connected appropriately and audio is being routed correctly from the TV. Step 1 - Try to play audio natively on the TV (without a Fire TV or Fire Stick). We would like to troubleshoot your concern by the following troubleshooting steps: I’m following up with your recent case regarding Fire TV Stick audio issues.

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